Information Regarding COVID-19 (Coronavirus) [22/03]

Due to the increased numbers of people calling our practice for advice regarding Corona Virus, there are some times when your call can’t be taken. If your query isn’t urgent, please email us on reception@cygnetfamilypractice.com and we will email, or call you back within 24 hours.

We are offering phone and video (skype) consultations. The following groups qualify for a bulk billed phone or video consultation.

Vulnerable/isolated patients are those where at least one of the following apply:
(a) the person has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or
(b) the person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC); or
(c) the person is considered more susceptible to the COVID-19 virus being a person who is:
*at least 70 years old
*at least 50 years old and is of Aboriginal or Torres Strait Island decent
*is pregnant
*is a parent of a child under 12 months
*is already under treatment for chronic health conditions or is immunocompromised
(d) the person meets the current national triage protocol criteria for suspected COVID-19 infection.

If you do not fall into the following categories and would still like a phone or video (skype) consultation, you will need to pay a private fee of $44.90 for a standard appointment (<20 minutes) or $87.00 for a long appointment (>20 minutes) via credit card over the phone prior to the appointment.

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General COVID-19 Notice

Due to the increased numbers of people calling our practice for advice regarding the Corona Virus, there are some times when your call can't be taken. If your query isn't urgent, please email us on reception@cygnetfamilypractice.com and we will email, or call you back within 24 hours.


In addition: We are also offering phone and video (skype) consultations for eligible persons. Read the full notice to learn more.

Close this notice by clicking here.
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